If there is no dot under the Teams icon, or you do not see a Teams icon at all, your Teams app is not running in the background. Mac – Locate your Dock on your desktop and confirm that the Teams icon is in the Dock with a dot indicating that it is running.If it is not there, your application is not running in the background. Click the up arrow and confirm the Teams icon is in the tray. Windows – Locate the System Tray in the bottom tool bar of your desktop.If you have checked your Notification and Application settings and that is not the problem, check to make sure your application is running in the background.Under Settings > General > Application ensure that you have On close, keep the application running selected.

Are notifications turned on for the type of alert that you are missing? If they are not turned on, adjust your settings by clicking the drop down menu and selecting the type of notification you prefer.