Issue: “Sync is not available for this account.”

See the instructions for resetting data in the Cryptographer error encountered issue.

The error is ' Last Token Error, EDGE_AUTH_ERROR: 3, 54, 3ea', which is found in edge://sync-internals under Credentials:Ĭommon sync issues Issue: Can't access M365 or Azure Information Protection subscriptionĭo you have a previous M365 or Azure Information Protection (AIP) subscription that expired and then replaced with a new subscription? If so, then the tenant ID has changed and the service data needs to be reset. The next screenshot shows an example of an identity error. Understand the difference between identity and sync issue before you start troubleshooting sync.īefore you treat an issue as a sync issue, check to see if the user is signed into the browser with a valid account. For this reason, identity issues are frequently confused with sync issues.

A popular use case for maintaining user identity in the browser is to support sync. Identity issues versus sync issuesīefore you begin it's important to understand the difference between identity issues and sync issues. Applies to Microsoft Edge version 77 or later unless otherwise noted.